Ask HN: AWS refuses to stop billing me for a compromised account
15 by unknownsavage | 8 comments on Hacker News.
Around about a year ago, I had my AWS account get fully taken over by a successful social-engineering attack. Prior to a full-take over, the screw-ups by their customer-support were bad enough that in response to a viral blog post ( http://bit.ly/1QtCXJt ) they upgraded me to "executive support" for free. Regardless, it was all for nothing when they gave my account to someone else. Besides compromising sensitive information, the attacker was able to change the account information and email address to the point I am unable to authenticate. At this point, I do not care about recovering my account, as I have fully switched to Google cloud and have been extremely impressed by Google's Advanced Protection Program. However, my credit card keeps getting billed by Amazon. When ever I phone Amazon, I can't get through to a reasonable human being as despite having the credit-card in my hands, I can not authenticate against the account with changed details. Nor will Amazon simply remove the credit card number that I can provide them. I've even requested a new credit card from the bank, however the bank continues to forward AWS charges to me. So I have been going through a kafkaesque ritual of disputing the Amazon charge with my bank only to win and have Amazon bill me for the next month. However the last dispute I've made, the bank (of America) has now ruled in Amazon's favor and rebilled my account. My bank has replied: "We've thoroughly reviewed the details of your dispute(s), and based on the information we received, we're unable to pursue your dispute(s) future." At this point, I'm stonewalled between my Bank siding with Amazon, and Amazon not speaking to me. I feel like I'm out of options. What are my options now? If any human at Amazon sees this, my account number is: 326156978341 and dispute case number is: 92919033. Please for the love of God, stop billing me.
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